How can we help you achieve your goals?

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Frequently Asked Questions

What locations do we serve and what services are available at those locations?


  • New York (OT, PT, SLT)
  • Maryland (PT, SLT)
  • Colorado (OT)
  • Florida (PT)




What insurances do we accept?


  • Medicare
  • Blue Cross Blue Shield
  • Aetna -- we will help you with submitting claims for plans that are out of network
  • In the process of accepting several Medicare advantage plans and private insurance




Do I need a prescription from my doctor?


Yes, this is preferred and best practice, however this can be discussed further during your free consultation. Each state has individual guidelines on what is permitted. For mobile physical therapy services in New York State, licensed physical therapists are permitted to perform an evaluation and provide physical therapy for 30 days or 10 visits (whichever comes first) without a prescription from a physician. We can assist you in the process of obtaining a prescription if needed. Wellness and fitness programs do not require a physician's prescription.




Who do we work with?


We provide individualized care to those with other neurological and vestibular disorders. We have extensive training working with a variety of neurological conditions - vertigo, balance issues, stroke, brain injury, cerebral palsy, multiple sclerosis. Contact us so we can discuss how we can best help you live your best life!
Anyone with Parkinson’s Disease! We work with you to address your care needs. We also work with family members and caregivers to provide training, equipment recommendations, and address questions you may have.




What do I need to video chat?


Access to an internet connected smart phone, tablet, or computer. Click the link provided by your therapist to access your session. It is helpful to have someone available to hold your device for certain aspects of the initial evaluation. Technology not your thing? Don’t worry! We will provide detailed, easy-to-follow instructions upon booking your appointment. In addition, your therapist at Engage is always here to help.




What is the difference between the free consultation, initial evaluation, and treatment sessions?


The free consultation will include several questions about your past medical history and what your specific goals are to make sure this is the best fit for you. If we decide it would be best to receive therapy in person, we can help you find a local therapist. The initial evaluation will include a more thorough review of medical history, medications, and goals. This will include an assessment of different functional tasks to achieve a baseline and a plan will be created for treatment. This evaluation will take about an hour. A treatment session can last between 30 to 60 minutes and will focus on your goals.




Do you have a cancellation policy?


If you need to cancel or reschedule a scheduled appointment, please provide at least 24 hours’ notice so we can do our best to fill your spot with another client in need of service. Cancellations made less than 24 hours prior to the session will be charged $25.




What is the difference between physical therapy, speech therapy and occupational therapy?


All three therapies focus on improving well being and function in daily life.

  • Physical therapy (PT) will focus on mobility, walking, strength, balance, and flexibility.
  • Occupational therapy (OT) will focus on developing strategies to make everyday activities easier, safer and less stressful.
  • Speech therapy (ST) will focus on thinking and communication skills.
One of the benefits of Engage is that if you would benefit from different types of therapy, we will collaborate and coordinate to maximize therapy.




What should I expect after a treatment session?


You will receive an e-mail summary and list of home exercises.




What is LSVT Loud Therapy?


LSVT Loud is an research-based Parkinson's focused therapy protocol, which is provided by a certified LSVT Loud therapist. LSVT Loud is a 4 consecutive days a week for 4 weeks protocol (16 visits). Each session is individualized and one hour. Contact us to see if this would best meet your goals! Learn more here.




What is LSVT Big Therapy?


LSVT Big is a research-based Parkinson's focused therapy protocol, which is provided by a certified LSVT Big therapist. LSVT Big is a 4 consecutive days a week for 4 weeks protocol (16 visits). Each session is individualized and one hour. Contact us to see if this would best meet your goals! Learn more here.




What is PWR! Moves?


PWR!Moves is a PD-specific skill training program to maintain or restore skills that deteriorate and interfere with everyday movements. PWR!Moves® offer a flexible and functional amplitude-focused exercise approach that targets multiple symptoms, and that allows for adaptation for disease severity. PWR!Moves are performed with large amplitude, high effort, and attention to action in multiple postures (floor, all 4’s, sitting, and standing). They specifically target “4” skills shown by research to interfere with mobility in people with PD (antigravity extention, weight shifting, axial mobility, and transitional movements).




Can my family members be involved?


Yes, it is encouraged to have family or friends involved in sessions. This can be helpful to maximize strategies discussed during a session and performing exercises.




Who do we treat?


In addition to providing collaborative care for those with Parkinson's Disease we also offer specialized treatments for:

  • Concussion
  • Balance Disorders
  • Vertigo and Dizziness
  • Multiple Sclerosis
  • Stroke
  • Brain Injury
  • Cerebral Palsy




Where are we located?


Our address is 3175 East Genesee Street Syracuse NY 13224. We are across from Nottingham High School and share a building with Syracuse Pediatrics. You will drive around to the back and park by door 5. We are then the first door on your right when you enter door 5.